PRIVACY POLICY

Last updated: 19th January, 2026

CHIMICHECAS operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). CHIMICHECAS is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information collected anonymously or de-identified.

Depending on how you interact with us, we may collect:

  • Contact details: Name, billing and shipping address, phone number, email address.
  • Financial information: Payment details (processed securely via Shopify or other payment providers). We do not store full payment card numbers ourselves.
  • Account information: If you create an account, your username, password, preferences, and subscription details.
  • Transaction information: Orders, returns, exchanges, wholesale requests.
  • Communications: Customer support inquiries or other messages you send us.
  • Device & usage information: IP address, browser type, device details, pages visited, and interactions with the website.

2. How We Collect Your Information

  • Directly from you: When you create an account, place an order, submit a wholesale enquiry, or otherwise provide personal information.
  • Automatically: Through the website, including use of cookies.
  • From service providers: Shopify and other third-party providers who help us operate the store or fulfil orders.

3. How We Use Your Personal Information

We use personal information to:

  • Provide and manage our Services: Process one-off and subscription orders, handle wholesale enquiries, arrange shipping, manage accounts, process returns/exchanges, and personalise your experience.
  • Security and fraud prevention: Authenticate accounts, secure transactions, detect and prevent fraudulent or illegal activity.
  • Customer support: Respond to your enquiries and maintain business communications.
  • Legal and regulatory compliance: Maintain records as required by law, accounting, or other obligations.

Note: We are not currently using personal information for marketing purposes.

4. Sharing Your Information

We may share personal information with:

  • Shopify and service providers: Payment processors, shipping/fulfilment partners, cloud storage, IT services, or analytics providers.
  • Third parties for operational purposes: For example, wholesale suppliers if needed to process specific orders, but only with your consent.
  • Legal and regulatory authorities: Where required by law, to enforce our rights, or in connection with a legal process.

We do not sell personal information.

5. Relationship with Shopify

Your personal information is stored and processed on Shopify’s secure servers. Shopify may also process data to provide, improve, and secure the platform. You can review Shopify’s own Privacy Policy for more details and exercise rights related to data processed by Shopify at: Shopify Privacy.

6. Cookies & Tracking

Our Services use cookies and similar technologies to operate the website and provide a smooth shopping experience. For full details, see our Cookie Policy.

7. Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from anyone under this age. If we become aware that personal information of a child under 16 has been collected, we will delete it.

8. Security & Retention

We take reasonable measures to protect your information but cannot guarantee perfect security. Personal information is retained only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

9. Your Rights

Under UK GDPR, you may have rights to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Restrict or object to certain processing.
  • Request data portability.

To exercise these rights, contact us at chimichecas@gmail.com or 62 Wardle Crescent, ST13 5PW, GB. We will verify your identity before fulfilling requests.

10. International Transfers

Your personal information may be transferred outside the UK or EEA, for example to Shopify servers. When this occurs, we rely on mechanisms like Standard Contractual Clauses to ensure appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or Services. We will post updates on this website with a revised “Last Updated” date.

12. Contact Us

For questions or complaints about this Privacy Policy or our data practices:

Email: chimichecas@gmail.com

Address: 62 Wardle Crescent, ST13 5PW, GB

CHIMICHECAS is the data controller for your personal information.